Refund policy

If generation fails

If the generator returns a failed job and no usable video file is delivered, the video credit is automatically returned to your pack. Earlier single-video purchases are refunded to the original payment method.

If a result is still processing

A delayed or uncertain response is checked before a second generation is started. We do not automatically charge you for another attempt. Contact support with your order number if a job remains unresolved.

If you want a different creative result

Each video credit covers one AI generation. A completed result can vary in facial detail, hands or movement. Creating another version with a different photo or creative preference uses another video credit. If your delivered file is corrupt, incomplete or materially different from the purchased specification, contact us so we can review the issue.

Unused packs

For a refund of an unused pack, contact support with your purchase number. Partly used packs are reviewed individually. Approved refunds go to the original payment method; the payment provider controls when the money appears.

Duplicate charges and other rights

Report an accidental duplicate charge with both payment references. We investigate and refund verified duplicates. This policy does not limit any non-waivable rights you have under applicable consumer law.